Assures Flights from Bangkok to Operate as Scheduled
Following the Japan Civil Aviation Bureau (JCAB)’s announcement that it would not allow Thai-based airlines to operate charter flights, apply for any additional flight eq, add any new paths to Japan or enable any aircraft type to be changed beginning from twenty nine March 2015, Thai AirAsia X has been working closely with both relevant Thai government agencies and JCAB to resolve the situation as soon as possible.
With regard to the time being, JCAB allows AirAsia X (Malaysia) to use rescue flights between Bangkok (DMK) and Sapporo (CTS) from 1-31 May 2015 to accommodate damaged Thai AirAsia X travellers. AirAsia X (Malaysia) will provide the same type of Airbus A330-300 plane using the code D7
The details of the development are as displays in a timetable (above).
Thai AirAsia X travellers with bookings on the Bangkok (DMK) – Sapporo (CTS) route during the mentioned period should be able to travel as scheduled and may proceed to Don Mueang Airport to receive service as per their original reservations. Any developments pertaining to the Bangkok (DMK)- Sapporo (CTS) route will be announced as they are made available.
For passengers who have booked flights on the Bangkok-Sapporo route for travel from 1 06 2015 onward and no longer wish to travel, the airline is totally willing to offer the following options:
1. Shift flight to an earlier travel date between 1-31 Might 2015 once at no additional cost, according to seat availability.
2. Replace the travel route to an existing Thai AirAsia X location in Japan (Tokyo Narita or Osaka) one time at no additional cost (XJ flights only) for travel between 1 May possibly 2015 and 31 May possibly 2016, based on seats availability.
3. Transfer expense of flight to a ninety day Credit Shell which may be used for the acquiring goods and services from AirAsia via www.airasia.com (such as airfare tickets, pick-a-seat, pre-booking meals, baggage weight, and so on. ).
4. Receive a full refund with the channel in which payment for the booking was made.
Passengers may access the above options by getting in touch with the AirAsia Call Center in Thailand at Tel. 02-515-9999, in Japan at Tel. 0120-963-516, or online via the E-Form available at http://www.airasia.com/th/en/e-form.page starting from today.
Thai AirAsia X affirms it has adhered to all international flight protection regulations and reiterates that its scheduled flights continue to be unaffected by the situation. Thai AirAsia X will continue to serve these routes as scheduled: Bangkok (DMK)-Tokyo (NRT) which operates twice daily, Bangkok (DMK)-Osaka (KIX) which operates once daily, as well as Bangkok(DMK)-Seoul (ICN) which operates one time daily.